Start familiarizing yourself with key customer agreements and policies ranging from the Amazon Customer Service Policy, Acceptable Use Policy, and A-to-z Guarantee to Amazon Pay Reserve Policy and Amazon Pay fees. These policies apply to the products and services offered by Amazon Payments, Inc. (including “Amazon Pay,” “Pay with Amazon,” and “Checkout by Amazon”).

Acceptable Use Policy

Take a moment to familiarize yourself with the Acceptable Use Policy, which lists items and activities that we prohibit because they may be illegal or inappropriate in connection with the use of our services. This policy applies to any person or entity using our payment service and any transactions that we’re asked to process. In limited instances, specific merchants may operate in some of these categories (other than illegal items and activities) after receiving direct prior permission from us. We may modify this policy at any time.

If we believe or suspect that any transaction violates this policy or is otherwise illegal or unsuitable, we may take any corrective action that we deem appropriate, including blocking the transaction, holding funds associated with a prohibited transaction, suspending or restricting the use of our service, terminating the accounts of violators, or any other corrective action.


Amazon A-to-z Guarantee for Merchants

Wouldn’t it be smart to offer some sort of shopping guarantee as a business? That’s part of the reason Amazon created the A-to-z Guarantee, to make our shared customers’ online shopping experience a little more reliable. Over the years, Amazon has built a base of millions of satisfied shoppers by responding to their concerns and acting quickly to resolve them. With Amazon Pay, we extend this valuable customer trust to merchants through the Amazon A-to-z Guarantee program.


Amazon Pay fees

The Fee Schedule for Amazon Payments accounts in the United Kingdom appears below. We have changed the way we charge merchants in accordance with the new European Interchange Fee Regulation. The Processing Fee now is separated into an Interchange Fee and a Merchant Service Charge, although note that the overall cost to merchants stays the same. The Interchange Fee and the Merchant Service Charge are based on a percentage of the transaction amount and are each calculated on a per-capture basis. The transaction amount is the total cost for the items including VAT, plus shipping, and minus any promotional discounts. In addition to the Processing Fee, a non-refundable Authorisation Fee is charged on a per-authorisation basis.

Monthly Payment Volume (GBP) Processing Fee** Authorisation Fee (GBP)
Less than 1,500 3.4% 0.20
1,500 - 6,000 2.9% 0.20
6,000.01 - 15,000 2.4% 0.20
15,000.01 - 55,000 1.9% 0.20
Above 55,000 1.4% 0.20

To apply for the payment volume discount, please contact us.

* Monthly Payment Volume is based on the total average transaction payment volume processed by Amazon Payments for the three months preceding the application date. Other conditions may apply.

** Composed of merchant service fee and interchange fee.

Learn about Amazon Pay fees.

Reserve Policy

Amazon Pay may require that you maintain a minimum balance in your account to secure the performance of your payment obligations. We call this minimum balance a reserve. 

Learn more about the Amazon Pay Reserve Policy.


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