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Amazon Pay explained

What is Amazon Pay?

Amazon Pay is a service offered to Amazon customers, and you are enabled to use it wherever you see it — whether that is clicking the Amazon Pay button when checking out on your favourite online stores, managing your payment methods in your account on Amazon.co.uk or using Amazon Pay on Alexa*. There are no additional sign-ups or sign-ins. Your transactions are safe and secure, and everything can be tracked in your Amazon account.

How do I open an Amazon Pay account?

If you have an Amazon account, you are ready to start using Amazon Pay wherever you see the Amazon Pay button. No additional registration is necessary, which means you don’t need to create a new account or remember old passwords. Amazon Pay simply uses the information and payment methods stored in your Amazon account. That also includes your address book, so you’ll always your favourite addresses handy no matter where you shop.

Why should I use Amazon Pay over other checkout options?

Amazon Pay is a way to check out quickly and securely online, and your eligible purchases of physical goods are protected by our A-to-z Guarantee. Breeze through checkout using the information already stored in your Amazon account, or use Alexa* to pay by voice and check on order status.

How do I find my Amazon Pay transactions?

Go to pay.amazon.co.uk and sign in as a “shopper” using your Amazon username and password. One-time purchases are shown on the “Activity” tab, and subscription agreements are on the “Merchant agreements” tab. You can also view your transactions on Amazon.co.uk. If you are on a desktop, your Amazon Pay transactions can be found under “Amazon Orders” within the Amazon Pay tab or in “Your Account” under “Transactions”. If you are in the Amazon app, all transactions are listed together under “Your Orders” or in “Your Account”.

Is my payment information shared with merchants?

We do not share your full credit card, debit card or bank account number with sites or charitable organisations that accept Amazon Pay. The merchant only receives information that is required to complete and support your transaction. This information may include your name, email address and delivery address.

What does it cost me to use Amazon Pay?

The service costs nothing. Using Amazon Pay does not add fees to your purchases on sites and organisations accepting Amazon Pay. We do not add transaction fees, membership fees or any other fees. Your card issuer, however, may charge fees, such as a foreign transaction fee if your card was issued in a country different from the site on which you are shopping, as well as any other fees described in the terms and conditions for your card.

Where’s my order?

Sites offering Amazon Pay deliver their own orders to you. Also, you can enable Alexa Delivery Notifications through participating merchants to get package tracking alerts. If you think there may be a problem with your order, contact the site or organisation to address the problem. When you use Amazon Pay to check out, your purchases are covered by Amazon Pay’s A-to-z Guarantee.

Where can I use Amazon Pay?

For a partial list of websites that accept Amazon Pay, see the For Shoppers section of our website. Is the Amazon Pay button not showing as a payment option in your favourite online stores? Let’s make it happen! You can simply email the store or call them with your suggestion to start enjoying the freedom of a checkout experience you know and trust.

Can I use Amazon.co.uk gift cards with Amazon Pay?

At this time, Amazon.co.uk Gift Cards cannot be used as a payment method to place an order using Amazon Pay. Amazon.co.uk Gift Cards can only be used to purchase eligible goods and services on Amazon.co.uk and certain related sites as provided in the Amazon.co.uk Gift Card Terms and Conditions.

I see Amazon Pay also appearing in “Your Payments” section of my Amazon account. Is this connected to the checkout button I see on other websites?

Yes, it is all part of Amazon Pay. As an Amazon account holder, you can check out at tens of thousands of online stores around the world other than Amazon.co.uk using the payment information stored in your Amazon account. The place where you manage those payment methods in your Amazon account is also Amazon Pay. Additionally, you can also use Amazon Pay on Alexa*.

What payment methods can be used with Amazon Pay?

Amazon Pay accepts credit cards, debit cards, and direct debit. You can learn more about accepted payment methods here.

What additional security checks are in place?

Online payments using Amazon Pay are becoming even more secure because of added security checks. During checkout, you can be redirected to your bank’s or card issuer’s website to verify your credit or debit card payment. Learn more about additional security checks when shopping with Amazon Pay.