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User Agreement and Policies

Complaints handling policy - Amazon Payments Europe

If you have any issues with the services provided by Amazon Payments, please let us know. Your feedback helps us create a better experience for you and all of our shoppers and merchants.

You're a shopper and used Amazon Pay

  1. Go to Contact Amazon Pay
  2. Sign in with your Amazon customer account
  3. Fill in your phone number to have us call you back, or click the email tab and send us your message

You're an Amazon Payments merchant offering Amazon Pay

  1. Go to Contact us
  2. Sign in to Seller Central with your Amazon Payments merchant account
  3. Select a corresponding topic from the Amazon Pay dropdown menu
  4. Click the corresponding tab to contact us via email, chat, or have us call you back

Please note that only complaints specific to Amazon Payments services will be addressed through this process. Services provided by Amazon Payments Europe include, among others, processing of payment transactions, verifying the errors that may appear in the fee charges and funds disbursements.

If you are not satisfied with our response, you can choose to escalate your complaint by contacting the Commission de Surveillance du Secteur Financier (CSSF).

The CSSF is the authority responsible for the prudential supervision of companies in the financial sector in Luxembourg. You can contact the CSSF at 110 Route d’Arlon L-2991 Luxembourg. Obtain further information regarding the CSSF and how to contact them on http://www.cssf.lu.

If you opened your account in the EU online, you may also have the option to refer your complaint to the Financial Ombudsman Service using the Online Dispute Resolution platform. The platform has been established by the European Commission to provide an online tool for consumers to resolve disputes about goods and services purchased online. The platform can be found at https://ec.europa.eu/consumers/odr/.

See also

  • You have a question about an order on amazon.co.uk? Check your recent orders and find help on Your Orders.
  • You have an issue signing in with your account? Contact us to let us help you.