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Amazon Pay reporting term definitions

Statement View

Term

Definition

Account reserve

Account reserve includes funds in your account that will not be disbursed within the selected settlement period. Your account reserve is used to cover potential claims or chargebacks.

Available funds

Available funds in your account for a given settlement period include the beginning balance amount plus income, less any negative balance repayment, expenses, refunds, and account reserve.

Balance repayment

Balance repayment is a credit made to your account using your charge method for a balance you owe. This type of balance appears when your sales are less than your fees and charges for the selected settlement period, and Amazon Payments couldn’t charge your charge method on file.

Beginning balance

Beginning balance includes the amount withheld in your account reserve from the previous statement, and any amount carried over from the previous balance.

Expenses

Expenses include processing fees (domestic and cross-border), authorization fees, chargeback fees, and any applicable provider fees.

Income

Income is calculated based on the gross amount from settled sales that occurred during the selected settlement.

Transaction View

Transaction types

Term

Definition

A-to-z Guarantee claim

Payment refunded from merchant to customer because of an Amazon Pay Amazon Pay A-to-z Guarantee claim. Claim may be due to timeliness of the order, condition of items received, receipt of items, and items returned without a refund from the merchant.

Capture

Payment is requested to be taken from merchant financial institution, and deposited into Amazon account. Note: Generally, Amazon Pay first settles your account 14 days after the first business days on which the corresponding transaction was captured.

Chargeback

A chargeback occurs when your customer contacts their bank or credit card company to dispute the charge for an order that they placed on your website.

Refund

Payment returned to a customer by the merchant. Refunds include the amount from reversal of sales or expense such as Amazon Pay fees.

Miscellaneous fees

Includes authorisation expired (AuthExpired), authorisation cancelled (AuthCancelled), and chargeback fees.

Column names

Term

Definition

Settlement

Batch of transactions for a merchant, which have been paid out and may span multiple banking institutions (like credit cards and bank accounts) and dates, and can be traced to order IDs or Transaction IDs. A settlement report lets a merchant trace individual customer transactions to bank deposits.

Fee

Monetary fee types for Amazon services include: Dispute, Authorised, Fixed, and Percent, as well as other fees.

Transaction

A transaction is monetary movement from one financial institution to another.

Account

A unique, password-protected, merchant identifier that has the individual, business, financial institution, and other information for a business that sells a product or service.

Basics

Term

Definition

Adjustments

A credit or a debit — any adjustment toward regular money movement resulting from a specific transaction activity like a debt.

Authorised

This transaction status means the issuing bank has authorised transaction amount.

Authorisation fee

Any per-transaction authorisation fees which expired or were cancelled.

Canceled

Transaction status when the order has been cancelled before money is paid out.

Captured

Transaction status when the money has been submitted for processing by the issuing bank.

Carryover

A credit or debit, depending on the un-disbursed account balance for a specific settlement period.

Chargeback fee

The Disputed Chargeback fee for representation is $20 per chargeback; Amazon Pay will build, present, and maintain your case with the credit card company or bank.
For more information, see Chargeback FAQ.

Closing balance

The amount of money remaining in your Amazon Pay account at the close of a statement period.

Debt

Money that is owed to Amazon, and has not been paid by the merchant.

Before funds are disbursed, Amazon charges the debt from the total amount, excluding any additional reserves.

If a current payment instrument (such as a credit or debit card) is in Seller Central, your debt will be automatically charged.

To remove debt, log into Seller Central, and either:

  • update your payment instrument

Or

  • click Repay balance from the statement view tab

When a debt has been paid, it shows in a transaction view, or in a date range report. Look in the transaction type column, and in the debt row. It will show up as a positive credit to your account.

Other (shipping & gift wrap credits)

Various miscellaneous credits.

Processing fees

The standard processing fee that Amazon charges merchants, depending on merchant’s geographical location and contract.

Reserves

Sales withheld, due to Amazon Pay reserve policies.

Unavailable balance

Amount not available for payout, due to reserves, bad debt, or some other reason.

Settled

Transaction status when the money has been cleared for distribution by the issuing bank.