Viewing orders and transactions
Amazon Pay provides a single view of your orders and transactions. You can review all transactions made after August 2016 (although some earlier transactions might also appear), or you can filter them by activity type (means of payment), by sent or received date, or by credit and debit events.
Review your orders made with Amazon Pay
- Go to Amazon Pay, click Shoppers, and then sign in using your Amazon credentials.
Tip If you don't see your transaction, try clicking View additional Amazon Pay orders under Can't find an order?, or check your orders in your Amazon.co.uk account by clicking See your Amazon.co.uk orders. - To see more details of a specific order, including merchant contact information, click Details.
What's the status?
The Account Activity page and the View Order Details page might each show a different status for an order. Use the information below to understand the order status.
Account Activity |
Order Details |
|
Open |
Charge Pending |
The order is open because payment is pending |
Open |
Completed |
Payment is completed, but the order remains open until no more charges are possible. |
Closed |
Charge Pending |
The order is closed but additional charges are possible (for example, for multi-item orders and additional shipping charges). |
Closed |
Completed |
The order is closed and payments are complete. |
Closed |
Not Charged |
The order is closed with no payment made. |
Cancelled |
Cancelled |
The order and payment were cancelled. |
Suspended |
Suspended |
The order and payment were suspended because of problems with the payment method, but providing another payment method can reopen the order. |