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Complaints handling policy - Amazon Payments UK

If you have any issues with the services provided by Amazon Payments, please let us know. Your feedback helps us create a better experience for you and all of our shoppers and merchants.

You're a shopper and used Amazon Pay

  1. Go to Contact Amazon Pay
  2. Sign in with your Amazon customer account
  3. Fill in your phone number to have us call you back, or click the email tab and send us your message

You're an Amazon Payments merchant offering Amazon Pay

  1. Go to Contact us
  2. Sign in to Seller Central with your Amazon Payments merchant account
  3. Select a corresponding topic from the Amazon Pay dropdown menu
  4. Click the corresponding tab to contact us via email, chat, or have us call you back

Please note that only complaints specific to Amazon Payments services will be addressed through this process. Services provided by Amazon Payments Europe include, among others, processing of payment transactions, verifying the errors that may appear in the fee charges and funds disbursements.

If you are not satisfied with our response, you might be entitled to refer your complaint to the Financial Ombudsman Service, Exchange Tower, London E14 9SR or telephone 0300 123 9123* or email complaint.info@financial-ombudsman.org.uk. For more information visit: www.financial-ombudsman.org.uk. The Financial Ombudsman Service is a free service set up to help resolve individual disputes between customers and businesses providing financial services in the UK.

See also

  • You have a question about an order on amazon.co.uk? Check your recent orders and find help on Your Orders.
  • You have an issue signing in with your account? Contact us to let us help you.