SEPA direct debit

SEPA (Single Euro Payments Area) is a project for the unification of cashless payments within the Eurozone.

Rules for SEPA direct debit

Direct debits have been replaced by SEPA direct debits. In relation to this, a combination of the IBAN and BIC numbers is needed instead of the bank sort code and account number. The existing direct debit authorization has received a new name and is now called "SEPA direct debit mandate".

By providing Amazon and its designated subsidiaries including Amazon Pay with your bank details, you authorize Amazon and its subsidiaries to withdraw payments from your bank account by direct debit. At the same time, you instruct your bank and its subsidiaries to redeem direct debits drawn on your account. As part of the conditions agreed with your bank, you can request the refund of the debited amount within eight weeks, starting from the date of debit.

If your bank declines your direct debit payment for any reasons for which you are responsible (such as insufficient funds) we might charge an additional fee of up to EUR 3, in addition to our right to collect all other amounts that you owe us. This shall not affect your right to revoke the direct debit mandate without charge where we don’t have a claim for the relevant amount against you or where you can show that the damage did not occur at all or is substantially lower than EUR 3.

Access to your SEPA direct debit mandate

You can access your SEPA direct debit mandate via the link Your Payments under Your Account on the Amazon website.

Change of address data in your SEPA direct debit mandate

You can change the name of the account holder and the address via the link Your Payments under Your Account on the Amazon website. To do so, click Edit on the respective bank account.

Change of incorrect bank data in your SEPA direct debit mandate

You can change incorrect bank data via the link Manage Your Payment Methods under Your Account on the Amazon website. First, delete the incorrect bank account, and then enter the correct bank details using Add a Payment Method.

You can also enter a new bank account when you place your next order. During checkout, when selecting your payment method, click + Add new, and then click Add a bank.

By entering a new bank account, you provide us with a new SEPA direct debit mandate that is automatically saved in your account with the data you entered.

Important: Deletion does not affect existing orders with this bank account. Any required changes to open orders must be made directly in the orders.

Entering a new bank account

You can add a new bank account via the link Manage Your Payment Methods under Your Account on the Amazon website. Enter the IBAN, BIC and the name of the account holder in the provided input form.

You can also enter a new bank account when you place your next order. During checkout, when selecting your payment method, click + Add new, and then click Add a bank.

Important: Deletion does not affect existing orders with this bank account. Any required changes to open orders must be made directly in the orders.

Cancelling your SEPA direct debit mandate

You can cancel your SEPA direct debit mandate at any time via the link Manage Your Payment Methods under Your Account on the Amazon website. Deleting your bank account also cancels your SEPA direct debit mandate. Deleting your bank account does not affect open orders or monthly instalment payments that have been initiated.