Safe Buying Tips

Buyer and Seller Tips: Protect your passwords.

• If using a public computer or terminal, always log out when you complete an online session.
• Keep your passwords private. Remember, anybody who knows your password can access your account.
• When creating a password, use at least 8 characters. A password that combines letters and numbers is best. Do not use dictionary words, your name, e-mail address or any other personal information that can be easily obtained. We also recommend that you change your password frequently. If you need assistance with this, please see the Changing Your Password Help page.
• Avoid using the same password for multiple online accounts.

Buyer and Seller Tips: Be wary of unsolicited e-mail and telephone contacts.

• Amazon Payments will never e-mail or call a customer and ask that they disclose or verify their Amazon Payments password, credit card or bank account number. Such information should only be submitted when completing an order using Amazon Payments, registering for Amazon Payments, contacting Amazon Payments directly or when making updates to Your Account or Merchant (Seller Central) Account areas. If you receive a suspicious e-mail with a link to update your account information, do not click on the link – instead go directly to https://pay.amazon.com/us/ and then log in to your account. You can find out more about How to Identify Phishing or Spoof E-mails.
• If you are contacted by, or receive an unsolicited e-mail from an unknown entity, and are asked to confirm or provide your password or personal or banking information, simply disregard the request and report the incident to Amazon for investigation.
• Buyers and sellers should always carefully review order and shipment confirmation e-mails to ensure that they are legitimate and have been sent by Amazon Payments. To do this, simply cross-reference confirmation e-mails with the transaction history found within the Your Account (for buyers) or Seller Central (for sellers) account.
• If you receive a suspected spoof Amazon Payments e-mail or discover a fake Amazon Payments website, please report the incident to Amazon Payments.

Buyer Tips: Research your seller.

• Buyers should always research a seller's feedback history before a purchase. Feedback is the leading indicator of a seller's overall quality. Look for clues within a seller's feedback that indicate the following: The ability to fulfil and deliver orders in a timely fashion, a seller's willingness to resolve transaction disputes and an indication that the quality of the products delivered matches the description supplied by the seller.

Buyer Tips: Use only Amazon Payments.

• Amazon Payments is safe, secure and guaranteed and provides buyers with a convenient method of payment.
• Transactions paid for using any alternative form of payment are not eligible for protection under the Amazon Payments A-to-Z Guarantee.

Seller Tips: Only deliver to supported addresses.

• Sellers who use Amazon Payments to deliver orders must only send to addresses supplied by Amazon Payments (contained within the delivery confirmation e-mails). Sellers should be especially concerned if contacted by a buyer and asked to deliver a completed order to an alternative address. If you, as a seller, are asked to deliver to an alternative address, cancel the order and instruct the buyer to place a new order. Buyers are responsible for providing a current delivery address when placing the order or creating their account.