Merchant help

Resolving disputes

You can feel safe and secure while your customers are shopping at your store thanks to Amazon Pay's leading fraud protection technology. Under our Payment Protection Policy, we will not hold you liable for fraud-related chargebacks if you and the transactions meet all the requirements of the Policy. You could still be held liable for service chargebacks. For details, see our Amazon Payments Europe User Agreement — Merchant Accounts.

For tips on resolving disputes and policies for returns and refunds, see the topics below.