A transaction might be disputed for different reasons.

To file an A-to-Z Guarantee claim, choose File an A-to-Z Guarantee claim from the drop-down menu.

Video What is Amazon Pay’s A-to-z Guarantee?

How do I make a payment?

If you've received an email that you know is a forgery or if you think you have been a victim of a phishing attack and you're concerned about your Amazon

I'm having a problem with my account or with trying to complete a purchase using my account. What do I do?

You can file an Amazon Pay A-to- Guarantee claim if you purchased physical goods from a third-party merchant offering Amazon Pay as a payment method and

a replacement.

How do I cancel a pending Amazon Pay A-to-z Guarantee claim?

Some card issuers or banks might freeze the transaction amount after authorisation, which can appear in your account similar to a charge.

Note: If it wasn’t possible to complete the charge, the amount will be automatically released after a couple of days.

notification from Amazon Payments UK Limited informing your Account has been transferred to Amazon Payments UK Limited), pay.amazon.com/de, pay.amazon.com

We are authorized by the Commission de Surveillance du Secteur Financier 283, route d'Arlon, L-1150 Luxembourg as an Electronic Money Institution, License

You may also submit any complaint about the Service to the Commission de Surveillance du Secteur Financier 283, route d'Arlon, L-1150 Luxembourg, which

If you have a valid bank account within a country that participates in SEPA direct debit, you can pay by direct debit in the currency EUR.

Note that Amazon Gift Cards* cannot be used as a payment method to place an order using Amazon Pay.

For complete terms and conditions, see UK - Gift Card , DE - Geschenkgutscheine , FR - Chèque Cadeau , IT - Buoni Regalo , and ES - Cheque Regalo , respectively

Most banks have limits on how much money can be charged or accessed in a single day.

This is communicated by means of a full authorisation for the amount of the purchase.

Did your billing address change recently or did you get a new card with a new expiration date?

Adding a Bank or Building Society Account By adding and verifying your bank or building society account, you will be able to easily transfer funds from

In this case, you need to fill out and submit a Direct Debit Form.

To add a new bank or building society account, and verify it using random deposits, follow these steps: Log in to your Amazon Payments account.

Managing your orders and transactions Choose a topic you’d like to learn more about or use the search function.

On the Amazon website you can: Edit your account name, email address, mobile phone number and password Add or remove a payment method Edit credit or debit

card information Edit or add a billing address Manage your backup payment methods - Learn more To get started, sign in to the Amazon website , and then

To edit a billing address associated with a payment method or add a new one, click Your payments .